Assessment Kit-AHC51024 Diploma of Sports Turf Management Diploma aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units HLTAID011 Provide first aid MSFGG2014 Cut thin glass by hand MSFGG2015 Process glass by basic machines MSFGG3039 Manually move glass MSFGN2001 Make measurements and calculations MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team Elective units MSMWHS200 Work safely MSFGG2013 Move single glass sheets by mechanical means MEM30031A Operate computer-aided design (CAD) system to produce basic drawing elements MSFGG3024 Form glass MSFGG3025 Apply patterns and designs to glass MSFGG3023 Apply and handle films MSFGG3031 Cut thick glass MSFDG3002 Prepare and install architectural engineered leadlight and stained glass MSFDG3003 Paint and fire glass MSFGG3038 Conduct commercial and structural reglazing MSFDG3001 Protect leadlight and stained glass MSFGG3031 Cut thick glass MSFGG4017 Apply standards and codes of practice for the glass and glazing industry MSFGG4024 Assess designed glass conservation requirements MSFGG4025 Apply innovation in contemporary designed glass * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURETU007 Overhaul air conditioning and HVAC system compressors If you require RPL Kits with comprehensive benchmarking

sterilisation and packaging processes HLTWHS003 Maintain work health and safety HLTWHS005 Conduct manual tasks safely Elective units BSBHRM405 Support the recruitment

Assessment Kit-AHC51024 Diploma of Sports Turf Management Diploma aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of