aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour
Core units BSBPMG610 Enable program execution BSBPMG621 Facilitate stakeholder engagement BSBPMG622 Implement program governance BSBPMG623 Manage benefits Elective Units BSBFIM601 Manage finances BSBINN601 Lead and manage organisational change BSBLDR511 Develop and use emotional intelligence BSBPMG615 Manage program delivery BSBPMG616 Manage program risk BSBPMG617 Provide leadership for the program BSBADM502 Manage meetings BSBHRM602 Manage human resources strategic planning If you require RPL Kits with comprehensive benchmarking
Units of competency ICTRFN406 Maintain hybrid fibre coaxial broadband cable network ICTRFN405 Install radio communications base station equipment ICTTEN410 Locate
CPCCCA3001A Carry out general demolition of minor building structures
LLND Kit-CUA41315 Certificate IV in Visual Arts MSM aggressive or abusive customers SIRXCEG009Empower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational